Can I use the PowerBase with my own phone case?
Yes, almost any case can be used with the PowerBase, as long as it is not extremely thick such as credit card wallet phone cases, cases with a magnetic plate or pop sockets.
For the best experience, we suggest to use our SnapMag cases as the case has a built in magnetic ring that will align with...
Can the PowerBase charge Samsung phones or Samsung smart watches?
Yes, the PowerBase is compatible with Samsung devices as well and can charge compatible Samsung smartwatches. Please find the PowerBase 2 for Samsung here. The Samsung watch stand will suit Samsung Galaxy Watch 3, Samsung Galaxy Active Watch 2 & 3. The PowerBase can also charge any Qi enable...
Does it charge a fitbit, garmin or other smart watch?
No, unfortunately, the cut outs for the PowerBase and watch stand will only fit the Apple Watch and the latest galaxy watch chargers. If your watch charger is USB, then it will still plug in however it will not have anywhere to slot into so you may need to do some DIY!
Does it support the new iPhone 12 and MagSafe?
Yes, the new PowerBase 2 is compatible with MagSafe and can hold magnetically even without a phone case. However the PowerBase does not support MagSafe 15W charging. Apple iPhone 12 will still be limited to 7.5W charging. For the best experience, please make sure you are using our SnapMag Leather...
Does the PowerBase come with an Apple Watch Charger?
An Apple Watch charger is not included with the PowerBase. We have designed the PowerBase so that you plug in your original Apple Watch charger into the PowerBase and feed it through into the stand. By designing the PowerBase like this, we are able to pass on the savings and make the PowerBase mo...
My watch is not charging on the PowerBase and I have set it up correct. Is it faulty?
If you finish setting up the PowerBase and find that your smart watch is not receiving any power and not charging at all, it is very likely that you are using the incorrect plug.
The PowerBase requires at least 9V 2A of input which is 18W to charge the watch and other devices. You need a QC USB ...
What is the quick charge plug option, do I need it?
When adding your PowerBase to your cart, you will see the options to purchase with or without the 'Wall Charger Plug". The Quick Charge plug is a higher output wall plug that can deliver 18W output. This plug is required in order to be able to give the PowerBase the minimum power input it needs t...