WHAT IS NOT COVERED UNDER OUR WARRANTY?
• Normal/daily wear and tear of product use
• Misuse, lack of care, mishandling, and any accident that is not covered under the warranty
• Usage of the product other than for its intended purpose
• Damage caused by improper or unauthorised repair or maintenance
• Subjective view on 'fault', 'quality', 'speed' e.g not fast enough, not strong enough
Faulty Product – within 30 days from the day of receiving
In instances where goods are deemed to be faulty within 30 calendar days of receiving the product, customers must submit the warranty form below for either a refund/replacement. In instances where no complaint has been submitted and the time frame exceeded, only a replacement will be approved. A refund may be approved only in special conditions and may incur a 25% restocking fee of the RRP.
Faulty Product – after 30 days from the day of receiving
After 30 calendar days have passed after receiving your item, and the product is deemed to be faulty and verified within our 12 months warranty period, SnapWireless will only repair or replace the faulty product with a fully functioning equivalent new product. A refund may be approved only in special conditions and will incur a $15.00 - $20.00 restocking fee of the RRP.
In all cases of warranty return/replacement form submissions, a member of our customer experience team will reach out and begin the troubleshooting process for your particular item in an attempt to quickly resolve the issue without the additional hassle and requesting your item to be shipped back. In cases where the fault can not be easily identified, and you still believe the item is faulty, we may request you to send the faulty product back to us. If the product is within 30 days, and you opt for a refund, we will refund your full product costs and shipping costs incurred. If you fall outside the 30-day period, your item will be replaced or repaired with shipping costs paid back.
We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods, as returns are NOT our responsibility until they are back in our possession.
Goods should be returned with their original packaging, complete with all accessories and documentation. Once the fault has been identified and verified, we will authorise a replacement or full refund to you depending on which criteria you meet.
If your return request does not meet any of the above conditions and is not an issue covered under our warranty, we may approve a store credit or a return only under special circumstances and will incur an increased restocking fee.