There could be a few different reasons as to why you may be finding your phone falling off the SnapMount.
- Please make sure you are not using a case that is extremely heavy or thick.
- Please make sure you are using the magnetic ring that is included in the box and that it is in direct contact with the SnapMount, not inbetween a phone case.
- Please ensure you are not using a previous model SnapCase and that you are using the latest SnapMag Leather range.
- Ensure your SnapMount is secured tightly onto your AirVent. Having a weak foundation is actually very common resulting in a weak hold and your phone falling off. If the vents are not secure enough, please use the adhesive dash piece option. Please watch our Youtube videos on the best placement position for your SnapMount on the AirVents.